ReCapture™ Refund Policy

 

Effective Date: May 4, 2026
Company: ReCapture Financial, Inc.
Website: JoinReCapture.com

ReCapture™ Refund Policy

This Refund Policy (“Refund Policy”) governs enrollment payments, participation-related payments, and applicable refund procedures associated with ReCapture™ powered by CrowdPays®.

By submitting payment to ReCapture Financial, Inc. (“ReCapture™,” “Company,” “we,” “our,” or “us”), you agree to this Refund Policy.

Refundable Enrollment Reviews

Certain ReCapture™ programs may require:

  • enrollment payments,
  • participation review payments,
  • underwriting review payments,
  • or participation activation payments.

Where specifically stated, enrollment payments may be refundable subject to:

  • underwriting review,
  • identity verification,
  • participation eligibility,
  • and compliance with participation requirements.

Refund eligibility may vary by:

  • participation program,
  • participation status,
  • verification outcome,
  • and timing of cancellation requests.

Underwriting Review Process

Enrollment payments may be used to:

  • initiate underwriting review,
  • verify participation eligibility,
  • review household participation structures,
  • verify identity,
  • establish participation pathways,
  • and administer onboarding procedures.

Submission of payment does not guarantee:

  • approval,
  • participation eligibility,
  • participation benefits,
  • or future participation outcomes.

Refund Eligibility

Refunds may be issued when:

  • participation eligibility is denied,
  • identity verification cannot be completed,
  • underwriting review determines participation is not viable,
  • duplicate payments occur,
  • or refund eligibility otherwise exists under applicable program rules.

Refunds may be denied where permitted by law if:

  • fraudulent information was submitted,
  • participation abuse occurred,
  • chargeback abuse occurred,
  • verification requirements were refused,
  • or participation rules were materially violated.

Processing Timelines

Approved refunds may require:

  • administrative review,
  • payment processor review,
  • banking verification,
  • and processing time.

Refund processing timelines may vary depending on:

  • payment method,
  • financial institution,
  • banking holidays,
  • processor availability,
  • and administrative review requirements.

Typical refund processing may require:

  • 5 to 14 business days,
    although some institutions may require additional time.

Cancellation Requests

Members may request cancellation of participation by contacting ReCapture™ through official communication channels.

Cancellation requests may affect:

  • participation status,
  • dashboard access,
  • participation credits,
  • and program eligibility.

Cancellation does not automatically guarantee refund eligibility.

Participation Activation

Once participation:

  • has been activated,
  • underwriting has been completed,
  • dashboard access has been established,
  • participation administration has begun,
  • or participation services have materially commenced,

certain payments may become:

  • partially refundable,
  • administratively refundable,
  • or non-refundable
    where permitted by law and disclosed within applicable program terms.

Chargebacks & Payment Disputes

Members agree not to improperly dispute:

  • authorized transactions,
  • approved participation payments,
  • electronically authorized payments,
  • or properly disclosed participation-related charges.

Improper chargebacks or payment disputes may result in:

  • participation suspension,
  • participation termination,
  • account restrictions,
  • collections activity where permitted,
  • and denial of future participation eligibility.

Fraud Prevention

ReCapture™ reserves the right to:

  • delay refunds,
  • deny refunds,
  • request additional verification,
  • suspend processing,
  • or investigate transactions
    where fraud, abuse, or suspicious activity is suspected.

Third-Party Processors

Refund processing may involve:

  • banks,
  • ACH processors,
  • payment gateways,
  • eCheck processors,
  • and other third-party payment providers.

ReCapture™ is not responsible for:

  • processor delays,
  • banking interruptions,
  • or external financial institution processing timelines.

Program-Specific Refund Rules

Certain participation programs may contain:

  • separate refund rules,
  • separate cancellation policies,
  • separate underwriting procedures,
  • and separate participation requirements.

Program-specific refund provisions are incorporated into this Refund Policy by reference.

No Guarantee of Participation Benefits

Refund eligibility does not guarantee:

  • participation approval,
  • participation benefits,
  • future eligibility,
  • financial returns,
  • or participation outcomes.

Participation remains subject to:

  • underwriting,
  • participation requirements,
  • Good Standing,
  • and applicable program rules.

Modifications

ReCapture™ reserves the right to:

  • update this Refund Policy,
  • revise participation procedures,
  • modify processing procedures,
  • or adjust refund administration practices.

Updated policies may be posted electronically.

Continued participation constitutes acceptance of revised terms.

Contact Information

ReCapture Financial, Inc.
support@JoinReCapture.com

For refund requests or participation support, Members should contact ReCapture™ through official communication channels.